Technical support
NewLink provides end-to-end service for industrial control, data acquisition, and interface conversion—from product selection and customization to delivery and after-sales support. This documentation site hosts manuals and protocols; for selection, bulk orders, commissioning, and RMA, use the channels below (same as the official Contact page).
What we offer
| Area | Description |
|---|---|
| Product selection | Recommend models and configuration based on interface type, protocol, I/O count, and site conditions. |
| Technical support | Wiring, communication parameters, commissioning tips, FAQs, and related documentation. |
| Customization | Hardware/software changes, batch modifications, prototyping, and acceptance support. |
| After-sales | Issue intake, analysis, repair/RMA, and follow-up until closed. |
Before after-sales service
Please prepare customer details (ordering company, contact person, product model, purchase channel, etc.) for verification.
Contact
| Item | Details |
|---|---|
| Address | 1/F, Xiandai Yuan Podium, 5007 Hongli Road, Futian, Shenzhen, China |
| Phone | 19926421140 |
| 3194424163@qq.com | |
| Hours | Mon–Fri 09:00–18:00 (China time) |
When writing to us, include application scenario, protocol requirements, I/O scale, and purchased model(s) if known.
WeChat & QQ
Official store
Retail and sample orders: Taobao flagship store
For project/bulk orders, contact us by phone or email first with model, quantity, and lead time.
Related docs
- Product overview
- Modbus overview
- Per-product FAQ pages in the sidebar; more Q&A on the official FAQ